Privacy Policy

Moti Art House
Website: https://motiart.com
Last Updated: 13 November 2026

1. Introduction

Welcome to Moti Art House.

At Moti Art House ("we", "us", "our", or "Company"), we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how we collect, use, store, process, disclose, and protect your information when you visit our website, https://motiart.com ("Website"), purchase our products, or interact with our services.

By accessing or using our Website, you acknowledge that you have read this Privacy Policy. Where required by applicable law, we will seek your consent before collecting or processing personal information for specific purposes.

We encourage you to read this policy carefully to understand how your information is handled.

2. Information We Collect

To provide our products and services efficiently, we may collect certain information from you.

A. Personal Information

When you place an order, register an account, submit an enquiry, or communicate with us, we may collect:

Full name

Email address

Mobile number

Billing and shipping addresses

Postal or PIN code

Order and purchase history

Account information, where applicable

Customer enquiries, feedback, and communications

B. Payment Information

When you make a purchase, your payment may be processed through authorised third-party payment gateway providers.

Payment-related information may include payment status, transaction reference numbers, payment method, and billing details.

We do not ordinarily receive or store complete credit card or debit card numbers or CVV information when payments are handled by third-party payment processors.

C. Uploaded Images and Customisation Details

For personalised photo frames, artwork, printing, or other customised products, we may collect photographs, artwork files, design preferences, dimensions, and related instructions that you voluntarily provide.

Such information is used to process, customise, manufacture, and deliver your requested products and to resolve related customer-service enquiries.

D. Automatically Collected Information

When you visit our Website, certain technical information may be collected automatically, including:

IP address

Browser type and version

Device information

Operating system

Pages visited and browsing activity

Date and time of visits

Referring website information

Cookie identifiers and similar technical data

This information helps us maintain website functionality, analyse performance, and improve the browsing experience.

3. How We Use Your Information

Moti Art House may use the information collected for the following purposes:

Order Processing: To confirm, process, customise, manufacture, and deliver customer orders.

Customer Support: To respond to enquiries, complaints, product-related questions, and service requests.

Order Communication: To provide order confirmations, payment updates, shipping notifications, and delivery information.

Website Improvement: To enhance website functionality, navigation, product presentation, and overall customer experience.

Personalisation: To fulfil requests involving customised frames, photographs, artwork, or other personalised products.

Marketing and Promotions: To communicate offers, new collections, and promotional updates where you have provided the necessary consent or where otherwise permitted by law.

Security and Fraud Prevention: To protect our Website, transactions, customers, and business operations.

Legal Compliance: To fulfil applicable legal, regulatory, accounting, and statutory obligations.

We aim to collect and process only the information reasonably necessary for the specified purposes.

4. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to improve functionality and provide a convenient browsing experience.

Cookies are small files stored on your device that help websites remember certain information.

We may use cookies for:

Maintaining shopping cart functionality

Remembering customer preferences

Supporting account login and website security

Understanding visitor behaviour

Measuring website traffic and performance

Analysing advertising effectiveness, where applicable

Delivering relevant promotional content, subject to applicable consent requirements

You can manage or disable cookies through your browser settings.

Please note that disabling certain essential cookies may affect some Website features, including shopping cart functionality or account access.

Where required, we will provide appropriate choices for optional tracking technologies.

5. Sharing of Personal Information

Moti Art House respects the confidentiality of customer information.

We do not sell your personal information to third parties.

However, we may share necessary information with trusted service providers for legitimate business purposes, including:

A. Shipping and Logistics Partners

To arrange product packaging, dispatch, shipment tracking, and delivery.

B. Payment Gateway Providers

To process payments securely, verify transactions, and facilitate refunds where applicable.

C. Website and Technology Service Providers

To support website hosting, maintenance, security, analytics, and technical operations.

D. Marketing and Communication Partners

To manage customer communications and promotional activities, subject to applicable privacy and consent requirements.

E. Legal and Regulatory Authorities

When disclosure is required by applicable law, court orders, governmental authorities, or lawful regulatory requests.

We seek to limit information sharing to what is reasonably necessary for the relevant service or legal obligation.

6. Protection of Uploaded Photographs and Artwork

We understand that photographs, personal artwork, and customised designs may hold significant personal and sentimental value.

When customers upload images or artwork for customisation, Moti Art House uses such materials for purposes connected with fulfilling the customer's request.

Uploaded materials may be accessed by authorised personnel and relevant production service providers where necessary to complete the order.

We do not use customer-submitted personal photographs or customised artwork for public advertising, promotional campaigns, or portfolio displays without appropriate permission, unless another lawful basis applies.

Customers should ensure that they have the necessary rights or permissions to submit photographs and artwork for printing or customisation.

7. Information Security

We take reasonable technical, administrative, and organisational measures to safeguard personal information against unauthorised access, loss, misuse, alteration, disclosure, or destruction.

These measures may include:

Access controls for customer information

Secure website connections

Appropriate protection of stored information

Restricted access for authorised personnel

Security monitoring and maintenance

Appropriate safeguards when working with service providers

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

Customers are encouraged to protect their account credentials and avoid sharing sensitive information through unsecured communication channels.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including:

Processing and completing orders

Providing customer support

Maintaining transaction records

Addressing complaints or disputes

Meeting applicable legal and tax obligations

Photographs and artwork submitted for customised orders will be retained only for an appropriate period connected with order fulfilment, quality assurance, or customer support, unless longer retention is legally required or separately authorised.

When information is no longer required, we will take reasonable steps to delete or securely dispose of it, subject to applicable legal requirements.

9. Your Privacy Rights

Subject to applicable laws, you may have the right to:

Request information about the personal data we process

Request correction or updating of inaccurate personal information

Request deletion of personal information where legally applicable

Withdraw consent for processing activities based on your consent

Opt out of promotional communications

Raise complaints or concerns regarding the handling of personal information

You may contact us using the details provided at the end of this Privacy Policy to submit a privacy-related request.

We will review and respond to requests in accordance with applicable laws.

Withdrawal of consent will not affect processing already lawfully completed or information that we are required to retain under applicable law.

10. Third-Party Websites

Our Website may contain links to third-party websites, payment platforms, social media pages, or other external services.

These websites operate independently and may have their own privacy policies and data-handling practices.

Moti Art House is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the respective privacy policies before sharing personal information with external platforms.

11. Marketing Communications

With your consent or as otherwise permitted by applicable law, we may contact you regarding:

New product launches and collections

Special offers and promotional campaigns

Product updates

Customer benefits and announcements

These communications may be delivered through email, SMS, WhatsApp, or other communication channels.

You may opt out of promotional communications by using the unsubscribe mechanism provided, where available, or by contacting us directly.

Transactional messages relating to orders, payments, and deliveries may continue where necessary.

12. Children's Privacy

Our Website is intended for general shopping and product-related enquiries.

We do not knowingly collect personal information directly from children in circumstances where parental or guardian consent is legally required without obtaining the necessary authorisation.

If we become aware that personal information has been collected from a child without the required authorisation, we will take appropriate steps in accordance with applicable law.

Parents or legal guardians may contact us regarding any concerns about children's personal information.

13. Changes to This Privacy Policy

Moti Art House reserves the right to update or modify this Privacy Policy to reflect changes in:

Business operations

Website features and services

Data collection and processing practices

Applicable laws and regulatory requirements

Any revised policy will be published on this page with an updated revision date.

Where required by law, we will provide additional notice or obtain fresh consent for material changes in data processing.

We encourage customers to review this page periodically.

14. Applicable Laws

This Privacy Policy is intended to be interpreted in accordance with applicable laws of India, including relevant provisions of the Information Technology Act, 2000, applicable rules, and the Digital Personal Data Protection Act, 2023 and associated rules, as and when their respective provisions come into force.

Moti Art House aims to handle personal information responsibly and in accordance with applicable data protection obligations.

15. Contact Information and Grievance Redressal

If you have any questions, concerns, complaints, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.

Moti Art House

Website: https://motiart.com

Business / Legal Entity Name: Moti Art House 

Registered Business Address: Municipal Market, 63, Connaught Cir, next to Kake da Hotel, opp. L Block, Connaught Lane, Barakhamba, New Delhi, Delhi 110001

Email: info@motiarthouse.com

Contact Number: +91 98100 33343

Privacy / Grievance Contact: Mr. Harvinder Moti

We will make reasonable efforts to acknowledge and resolve privacy-related concerns in accordance with applicable law.