Moti Art House
Website: https://motiart.com
Last Updated: 13 November 2026

1. Introduction

Welcome to Moti Art House.

These Terms & Conditions ("Terms") govern your access to and use of our website, https://motiart.com ("Website"), including browsing, purchasing products, placing customised orders, and accessing services offered by Moti Art House.

Throughout these Terms, "we", "us", "our", and "Company" refer to Moti Art House, while "you", "your", and "customer" refer to users and visitors of our Website.

By accessing our Website or placing an order, you agree to comply with these Terms & Conditions. If you do not agree with these Terms, please refrain from using our Website.

We reserve the right to update these Terms from time to time. Any changes will be published on this page.

2. Products and Services

Moti Art House offers a range of products and services related to photo frames, artwork, framing solutions, and customised decorative products.

We make reasonable efforts to ensure that product descriptions, images, specifications, dimensions, colours, materials, and pricing displayed on our Website are accurate.

However, please note:

Product colours may vary slightly depending on screen settings, lighting, and display resolution.

Minor variations in texture, finish, and appearance may occur due to materials and manufacturing processes.

Product availability is subject to stock and production capacity.

Certain products may be made to order or customised according to customer specifications.

We reserve the right to modify, discontinue, or update products without prior notice.

Any material change affecting an accepted order will be communicated to the customer, with appropriate remedies provided in accordance with applicable law.

3. Website Usage

By using our Website, you agree to:

Provide accurate and complete information when placing orders.

Use the Website only for lawful purposes.

Avoid activities that may disrupt Website functionality or security.

Refrain from attempting unauthorised access to Website systems or customer information.

Not reproduce or commercially exploit Website content without permission.

We reserve the right to restrict access to users engaging in unlawful, fraudulent, or harmful activities, subject to applicable law.

4. Product Pricing

All product prices displayed on our Website are in Indian Rupees (INR), unless otherwise specified.

The applicable taxes, shipping charges, and additional fees, if any, will be disclosed before the customer completes the purchase.

We make reasonable efforts to maintain accurate pricing information.

In the event of an obvious pricing or technical error, we may contact the customer to confirm the correct amount before processing the order.

If an order cannot be fulfilled because of such an error, the customer will be informed and any payment already collected for the cancelled order will be refunded through an appropriate payment method.

Promotional offers and discounts are subject to their stated terms and validity periods.

5. Order Placement and Confirmation

Customers can place orders through our Website by selecting their preferred products and completing the checkout process.

Once an order is successfully submitted, an acknowledgement or confirmation may be sent through email, SMS, WhatsApp, or another available communication channel.

Order acceptance and fulfilment remain subject to:

Product availability

Successful payment verification, where applicable

Accuracy of delivery and contact information

Feasibility of requested customisation

Compliance with applicable laws

If we are unable to fulfil an order, we will communicate the issue and offer an appropriate resolution, including a refund where applicable.

Customers are responsible for reviewing their order details before completing the purchase.

6. Customised and Personalised Products

Certain products offered by Moti Art House may be personalised according to customer requirements.

These may include custom photo frames, artwork, prints, and other made-to-order products.

For such orders:

Customers must provide accurate specifications, measurements, photographs, artwork, and other relevant instructions.

Uploaded photographs and artwork should be of suitable quality for the intended printing or production requirements.

Final output may vary slightly from digital previews due to printing processes, materials, and display differences.

Changes to customisation details may not be possible once production has started.

Customers are responsible for ensuring that uploaded content does not violate applicable laws or third-party intellectual property rights.

Where customisation is technically unsuitable or cannot be completed as requested, our team may contact the customer for clarification.

If a customised product is defective, damaged, incorrect, or does not conform to the agreed specifications, the customer may be entitled to an appropriate remedy under applicable law and our relevant policies.

7. Payment Terms

Payments for purchases made through our Website may be processed using available payment methods.

These may include:

Debit cards

Credit cards

UPI

Net banking

Other payment methods displayed during checkout

All online transactions are subject to verification by the relevant payment service provider.

Moti Art House is not responsible for payment failures caused solely by banking or payment network interruptions outside our reasonable control.

If an amount has been deducted without successful order confirmation, customers should contact us with the relevant transaction details so that we can assist in investigating the issue.

8. Shipping and Delivery

We aim to process and dispatch orders within the timelines communicated on our Website or during order confirmation.

Delivery times may vary depending on:

Product availability

Customisation and production requirements

Delivery location

Shipping partner operations

Weather conditions and transportation disruptions

Public holidays and other unforeseen circumstances

Estimated delivery timelines are indicative unless expressly confirmed as guaranteed.

Customers must provide accurate delivery addresses and contact information.

Additional shipping charges, where applicable, will be communicated before order confirmation.

For detailed information about delivery timelines, shipping charges, and order tracking, please refer to our Shipping Policy.

9. Order Cancellation

Customers may request order cancellation by contacting Moti Art House through the official contact details provided below.

Cancellation eligibility depends on the order status, product type, and applicable cancellation policy.

For customised or made-to-order products, cancellation may be restricted once production has commenced, provided such restrictions have been appropriately disclosed.

If an eligible order is cancelled, any applicable refund will be processed according to our Cancellation and Refund Policy.

Nothing in this section limits a customer's statutory rights in relation to defective goods, incorrect products, or non-fulfilment.

10. Returns, Replacements and Refunds

We aim to provide customers with quality products and satisfactory service.

Requests for returns, replacements, or refunds will be reviewed according to the applicable Return and Refund Policy and consumer protection laws.

Customers should contact us if they receive:

A damaged product

A defective product

An incorrect product

A product that materially differs from the confirmed order specifications

An incomplete order

Customers may be requested to provide their order number, photographs, or other reasonable evidence to assist with the resolution.

Customised products may have specific return restrictions for changes of preference or customer-provided specifications. Such restrictions do not exclude remedies required by law.

For complete eligibility criteria, reporting timelines, and refund procedures, please refer to our Return and Refund Policy.

11. Intellectual Property Rights

All Website content, including text, graphics, photographs, product images, logos, designs, illustrations, layouts, and other materials owned by Moti Art House, is protected by applicable intellectual property laws.

No Website content may be copied, reproduced, modified, distributed, or used for commercial purposes without prior written permission from the relevant rights holder.

Unauthorised use of our intellectual property may result in appropriate legal action.

12. Customer-Uploaded Content

Customers may upload photographs, artwork, designs, or other creative materials for customised orders.

By submitting such content, customers confirm that they own the material or have obtained the necessary permissions for its intended use.

Customers retain ownership of their original uploaded content.

By submitting content for an order, customers grant Moti Art House a limited permission to use, reproduce, adapt, and process the material as reasonably necessary to manufacture, fulfil, deliver, and support that order.

We will not use customer-submitted personal photographs or artwork for public promotional purposes without appropriate authorisation.

We reserve the right to refuse requests involving content that is unlawful, infringes third-party rights, or otherwise violates applicable legal requirements.

13. Accuracy of Customer Information

Customers are responsible for ensuring that all information provided during checkout or enquiry submission is accurate.

This includes:

Full name

Contact number

Email address

Shipping address

Product specifications

Customisation instructions

Moti Art House may contact customers to verify incomplete or unclear information.

Incorrect information may result in processing or delivery delays.

Where additional costs arise because of customer-requested changes or incorrect delivery details, any applicable charges will be communicated before being imposed.

14. Third-Party Services and Links

Our Website may contain links to third-party websites, payment gateways, social media platforms, and external services.

These services are independently operated and may be governed by their own terms and privacy policies.

Moti Art House does not control third-party websites and is not responsible for their independent content or practices.

However, nothing in these Terms excludes responsibilities that Moti Art House may have under applicable consumer protection laws.

15. Limitation of Liability

We make reasonable efforts to ensure that our Website and services function reliably.

However, temporary interruptions may occur due to maintenance, technical issues, internet connectivity failures, or events beyond our reasonable control.

To the maximum extent permitted by applicable law, Moti Art House will not be liable for indirect or consequential losses arising solely from circumstances beyond our reasonable control.

This limitation does not exclude or restrict liability for fraud, wilful misconduct, defective products, unfair trade practices, or any other liability that cannot lawfully be excluded.

Customers retain all rights and remedies available under applicable Indian law.

16. Privacy and Data Protection

We respect customer privacy and handle personal information in accordance with our Privacy Policy and applicable data protection laws.

Information collected through the Website may be used for order processing, customer communication, service improvement, and other purposes described in our Privacy Policy.

Customers are encouraged to review our Privacy Policy for further information about data collection, storage, sharing, and privacy-related rights.

Privacy Policy: https://motiart.com/policies/privacy-policy

17. Force Majeure

Moti Art House shall not be responsible for delays or failures in performing contractual obligations to the extent caused by events beyond its reasonable control.

Such events may include natural disasters, severe weather conditions, government restrictions, transportation disruptions, civil disturbances, or major infrastructure failures.

We will make reasonable efforts to inform affected customers and minimise the impact of such events.

Where an order cannot be fulfilled, any applicable cancellation or refund rights will remain available in accordance with law.

18. Changes to Terms & Conditions

Moti Art House may revise these Terms to reflect changes in business operations, products, services, legal requirements, or Website functionality.

Revised Terms will be published on this page with an updated date.

Changes will not retrospectively remove contractual rights or remedies relating to orders already accepted.

We encourage visitors to review these Terms periodically.

19. Governing Law and Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes arising from these Terms may be brought before courts of competent jurisdiction in New Delhi, India.

Nothing in these Terms restricts a consumer's right to approach an appropriate consumer commission or other competent authority.

20. Contact Information and Grievance Redressal

For order-related enquiries, product concerns, complaints, or questions regarding these Terms & Conditions, please contact:

Moti Art House

Website: https://motiart.com

Business Name: Moti Art House

Business Address:
Municipal Market, 63, Connaught Cir,
Next to Kake da Hotel, Opp. L Block,
Connaught Lane, Barakhamba,
New Delhi, Delhi – 110001, India

Email: info@motiarthouse.com

Contact Number: +91 98100 33343

Grievance Contact: Mr. Harvinder Moti

We aim to address customer queries and complaints promptly and fairly, in accordance with applicable consumer protection laws.